Delivery

How much does it cost?
How much does it cost?

At GoCustom, we offer FREE DELIVERY on all UK mainland orders over £100 (ex VAT)

For UK Mainland orders under £100 (ex VAT) we charge just £5.95 (ex VAT)

For European and International Delivery Charges, please scroll to the bottom of the page.

How long will it take?
How long will it take?

For plain, non-personalised orders, delivery is usually made within 48 hours.

For orders with customisation, we offer a 3-tiered delivery service:

Fastest: 24 Hour Dispatch

Express: 5 Day Dispatch

Standard: 7 – 10 Working Days approx

For more information on our Fast Dispatch service* please go here.

*Please note that all fast dispatch services are dependent on prompt approval of design proofs.

How will my parcel arrive?
How will my parcel arrive?

All deliveries are made by DPD Couriers.

Courtesy of DPD’s Predict service, you’ll have access to an incredible level of tracking.

You’ll receive an email on the morning of your delivery with a 1 hour timeslot and you’ll even be able to watch the driver’s progress on a real-time map as they zero in on your address!

If you need to rearrange or perhaps tell them to leave your parcel with a neighbour then this can all be done via the link in your email.

Returns
Returns

Plain, non-customised items may be returned for a refund of the item cost within 14 days of delivery. The cost of returning the item must be borne by the customer. Please allow 7 working days for a credit to be applied to your account.

Returns should be addressed to:

GoCustom Returns, Units 12b&c Orleton Road, Ludlow Business Park, Ludlow, Shropshire SY8 1XF United Kingdom

We are unable to accept returns for items that have been customised unless we have made a mistake with the order or the items are found to be faulty. Please note that we will not accept responsibility for any errors or misinterpretations if they were present in the proof and not flagged by yourselves prior to production.

European and International Delivery Charges
European and International Delivery Charges

VAT will be charged to all destinations. This can be credited back and a new invoice issued upon production of a valid VAT number subsequent to your online purchase (or confirmation that the goods are being shipped to a non-EU country).

If your country is not listed below, please contact us and we’ll discuss quoting and taking payment for shipping separately.

Please note that the prices in the table below cover the cost of a single large export carton (which, as a guide, will typically hold 100 t shirts or 75 polo shirts). If your order exceeds 1 carton then you will be asked to pay for the additional delivery charges which we will be able to calculate upon receipt of your order.

Country Delivery Days (from Dispatch Date) Customs Clearance Surcharge (ex VAT) Price (ex VAT)
 Offshore*  2    £12.80
 Channel Islands  2  £25.00  £12.80
 Austria  3    £22.15
 Belgium  2    £15.75
 Bulgaria  4-7    £43.50
 Croatia  4-6    £30.50
 Czech Republic  3-4    £19.95
 Denmark  3    £22.15
 Estonia  4-5    £30.60
 Finland  4-5    £30.60
 France  2-3    £15.75
 Germany  2-3    £15.75
 Greece  4-9    £43.50
 Hungary  4-5    £30.50
 Italy  3-4    £19.95
 Latvia  4-6    £43.50
 Lithuania  4-6    £43.50
 Luxembourg  2    £15.75
 Netherlands  2    £15.75
 Poland  4-5    £16.50
 Portugal  4-5    £30.60
 Republic of Ireland  2    £15.95
 Romania  4-6    £43.50
 Slovakia  3-4    £19.95
 Slovenia  4-5    £30.60
 Spain  3-4    £19.95
 Sweden  4-5    £30.60
 Switzerland  3  £25.00  £22.15

*(Northern Ireland, Isle of Man, Scottish Highlands, Scilly Isles)  

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