Advice on the best way to look after your customised garments

You want your customised garments to last and to look good for as long as possible. Following these guidelines will help you to get the most out of your clothing.

Because your garment is customised it’s not as simple as reading the care label which is stitched in the garment. In addition to the care label instructions please ensure the following:

• Wash inside out - this helps to protect the customisation from getting damaged, close zips and check pockets are empty
• Wash at 30°C
• Do not use bleach or harsh detergents/fabric conditioners
• Do not overload the washing machine
• Wash with similar colours and similar textured garments, at least for the first few washes as colours can run.
• Dry immediately after washing - do not leave garments wet
• Do not tumble dry
• Do not dry clean
• Iron inside out using the lowest heat setting, this is especially important for printed products
• It's best to wash a new garment before its first use

Failure to follow the care advice will invalidate the warranty of your garments.

Wash at 30°C

This will ensure the customisations stay looking their best for longer. It's also better for the environment!

We understand that for certain items, particularly workwear worn in harsh conditions, washing will need to be at a higher temperature. When this is the case we would recommend embroidered garments as they are much more hardwearing.

For most garments, you can add up to 3 separate customisations using the website. If you need 4 or more customisations please contact the office and the team will be happy to assist you.

How to add 1, 2 or 3 customisations

You may wish to view samples of garments in order to find the right size or assess the quality of the material. This is especially useful as you are not able to return customised garments if they are the wrong size (see full Terms and Conditions)

To obtain samples you will need to place an order for the plain garments you wish to view. We are not able to supply free samples for online orders.

You can then either keep the garments or return them to us for a refund within 14 days.

We reserve the right not to accept samples returned without either an invoice or order reference. A refund will not be issued if the garments are returned tarnished or not in their original packaging. 

How much does it cost?

At GoCustom, we offer FREE DELIVERY on all UK Mainland* orders over £100

For UK Mainland orders under £100 we charge just £5.95 for plain item orders and £6.95 for orders with customisations.

For Non-UK Mainland, European and International Delivery Charges, please visit our main delivery page.

How long will it take?

For plain, non-personalised orders, items are usually dispatched within 3 working days.

For orders with customisations, we offer a 3-tiered delivery service:

Premium, Express and Economy. You will see estimated delivery dates for the available options after you have provided your delivery address at checkout.

The details of these services are on our main delivery page.

See Current Delivery Options

How will my parcel arrive?

Deliveries are made by DPD couriers. 

You’ll receive an email/SMS from DPD on the morning of your delivery with a 1-hour timeslot. If you need to rearrange or perhaps tell them to leave your parcel with a neighbour then this can all be done via the link in the message.

*UK Mainland means England, Wales and Scotland, excluding adjacent islands. Note that free shipping may not appear until you have confirmed your shipping address.