Artwork Guidelines

Customisation Tool Garment Visual
The garment visual displayed in the customisation tool is for illustrative purposes only and may not show a true likeness to the specific garment you have selected for purchase. For example, you may be presented with a generic image of a red jacket with your logo on rather than the specific softshell jacket in dark red that you are purchasing.


It is important to remember that we will not print or embroider any garments before they have been proofed by email and then approved by you. We have an experienced team who will check your order and flag any potential issues – if we have any questions whatsoever we’ll be in touch. If everything looks fine, we’ll still send you an artwork proof via email for you to sign off before we proceed with production.


File Types We Can Accept
We can accept the following file types up to a maximum of 50Mb.
Jpeg, jpg, png, bmp, gif, tif, tiff, svg, pdf, ai, eps, ps, psd


Artwork Quality / Resolution
As a general rule, you should try to upload the best quality, highest resolution version of your logo/design that you have. If we feel that what you’ve supplied is going to produce a poor quality result, we’ll contact you to discuss how best to proceed.


Removing Image Backgrounds
Many file types such as png and eps support image transparencies. If you have a background that needs to be removed it is best to use one of these formats.

For the sake of clarity, when you upload a new image there is a tick box called ‘Remove background from my image when Printed / Embroidered’. If you select this then our artwork team will know that you do not wish the background displayed on your artwork to be printed or embroidered.


Maximum Dimensions for Embroidery and Print
The maximum width for embroidery is 25cm and the maximum width for print is 30cm although this is dependent on the position of the customisation and the size of the garment. The height of your logo will be scaled according to the width you select.


Embroidery thread colours are matched using Madeira’s pantone chart matching system to guarantee that we find the closest matching thread colour for your design.

If you wish for a particular pantone colour to be used for your printed design, it is important that you specify these when placing your order.

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