Delivery

How much does it cost?
How much does it cost?

At GoCustom, we offer FREE DELIVERY on all UK mainland orders over £100 (ex VAT)

For UK Mainland orders under £100 (ex VAT) we charge just £5.95 (ex VAT)

Information on International Delivery charges can be found further below. 

When and how will my parcel arrive?
When and how will my parcel arrive?

Customised orders will be despatched in 7 – 10 working days.

Currently, some orders containing embroidery customisation are subject to delays - please allow a further 5 working days from the projected despatch date - learn more.

Orders containing only Plain items are usually despatched within 5 working days.

 All domestic deliveries are made by DHL and you'll receive an email from them with a consignment number for tracking and a 1hr delivery window.

If you need to rearrange delivery then this can all be done via the link in your email.

Returns
Returns

Plain, non-customised items may be returned for a refund of the item cost within 14 days of delivery. The cost of returning the item must be borne by the customer. Please allow 7 working days for a credit to be applied to your account.

Returns should be addressed to:

GoCustom Returns, Units 12b&c Orleton Road, Ludlow Business Park, Ludlow, Shropshire SY8 1XF United Kingdom

We are unable to accept returns for items that have been customised unless we have made a mistake with the order or the items are found to be faulty. Please note that we will not accept responsibility for any errors or misinterpretations if they were present in the proof and not flagged by yourselves prior to production.

International Delivery Charges
International Delivery Charges

VAT will be charged to all destinations. This can be credited back and a new invoice issued upon confirmation that the goods are being shipped internationally.

Please contact us to request an international shipping quote. 

Duty Payments

Products delivered to international destinations (including Europe) may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the products is responsible for all customs formalities for their export and import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who's ordered them, will receive a separate request for payment of these charges.

If you're ordering products to be delivered to someone else, please ensure they're aware that they'll be responsible for these additional charges. We would advise that you check the import charges applicable in any country before ordering products to be delivered there.

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