Your cart
There are no more items in your cart
Dropshipping - Shipping Information
Here you will find help related to our Dropshipping / Print-on-demand delivery and shipping
We use weight-based shipping
GoCustom Clothings dropshipping service uses weight-based shipping. This is so that we can calculate the cost to you based on the approximate weight of the garments in your orders. For any eCommerce store that you integrate you will need to make sure that your shipping is set up to match our shipping matrix, otherwise, your orders are likely to fail or create errors.
Shipping prices
The prices shown on this page are what we will charge you, these are in addition to the production costs of your products. You can charge your customers whatever price you wish for shipping or even offer free shipping, but we will always charge you to ship your orders based on the tables below.
You can find the average weight for each of our products in the text at the bottom of the product detail pages. Depending on your integration, the weight of each product will be automatically set in your store when you export them, though you can also manage this manually.
The shipping times shown below are in addition to the production time. You can see our current estimated production times here.
Domestic (UK) |
|||||
| Weight (kg) | Royal Mail 24 |
Royal Mail 48 |
Royal Mail Tracked 24 |
Royal Mail Tracked 48 |
DPD Courier |
| <= 0.25 | £2.14 | £1.70 | £4.52 | £3.53 | £5.60 |
| <= 0.70 | £4.30 | £3.32 | £5.22 | £4.25 | £5.60 |
| <= 1.00 | £4.30 | £3.32 | £5.22 | £4.25 | £6.40 |
| <= 2.00 | £4.51 | £3.65 | £5.22 | £4.25 | £6.40 |
| <= 5.00 | Courier | Courier | £5.22 | £4.25 | £6.40 |
| <= 30.00 | Courier | Courier | £5.22 | £4.25 | £6.40 |
| Estimated Delivery Times |
1 to 3 days | 2 to 5 days | 1 to 3 days | 2 to 5 days | 1 day |
International |
|||||
| Weight (kg) | Europe | Rest of World | |||
| Royal Mail Standard |
Royal Mail Tracked |
Royal Mail Standard |
Royal Mail Tracked |
||
| <= 0.25 | £5.38 | £10.34 | £8.13 | £13.15 | |
| <= 0.50 | £10.94 | £12.56 | £19.31 | £18.17 | |
| <= 0.70 | £12.45 | £13.47 | £22.28 | £21.14 | |
| <= 1.00 | Tracked | £14.23 | Tracked | £24.33 | |
| <= 1.25 | Tracked | £15.04 | Tracked | £28.00 | |
| <= 1.50 | Tracked | £15.90 | Tracked | £30.05 | |
| <= 2.00 | Tracked | £16.66 | Tracked | £31.89 | |
| Estimated Delivery Times |
3 to 5 days | 3 to 5 days | 7 to 10 days | 7 to 10 days | |
When your customer places an order on your online store you must offer them 1 or more shipping methods. Offering your customers a choice of delivery methods and costs can lead to more sales conversions.
For us to know your customer's chosen shipping method and to charge you the correct rate, you will need to set up weight-based shipping that matches our shipping methods and rates.
You can see our current methods and rates here.
Shipping of orders differs based on weight, location, speed and if tracking is required. You only need to configure the options that you will offer your customers. For example, if you only wish to sell in the UK you could choose to only offer Royal Mail 48 standard. You also charge your customer whatever you wish, even offer free shipping - but we will always charge you the appropriate rate.
We calculate what we charge you based on the weight of the items in the order. On each product page, you will find an approximate garment weight. Depending on your chosen integration the weight should automatically be transferred when you export the products from our platform to your store. It's a good idea though to check that the weights are correctly identified in the backend of your store otherwise shipping could fail. Every garment has differing weights based on sizes and batches etc, so we have set a standardised average weight for each product.
Set shipping rates for Shopify
The best way to set up weight-based shipping in WooCommerce is to use a plugin. If you search 'Weight based shipping' in the WordPress plugin section you will find lots of options, choose the one that is most suitable for you.
For this example, we use a plugin from weightbasedshipping.com
Shipping method keywords
Once you have a plugin installed you can configure the required weight-based shipping. We require that each of your methods uses a keyword. When your customer places an order, the keyword is transferred with their order so we know which method to use and how much to charge you.
The keywords should be included as part of the title that you give to each of the weight-based shipping rules you create.
The keywords are as follows:
Domestic/UK shipping:
- UK Royal Mail 24 (Standard) Keyword: 24
- UK Royal Mail 48 (Standard) Keyword: 48
- UK Royal Mail 24 Tracked Keyword: 24 tracked or tracked 24
- UK Royal Mail 48 Tracked Keyword: 48 tracked or tracked 48
- UK Courier Keyword: courier
Rest of the world shipping:
- Europe Royal Mail standard Keyword: Europe
- Europe Royal Mail Tracked Keyword: tracked
- Rest of World Royal Mail standard Keyword: Rest of world
- Rest of World Royal Mail tracked Keyword: Rest of world tracked
Set up the zones and shipping rates
In Wordpress go to your WooCommerce settings page and select 'shipping'. Now follow the instructions in this video to setup each of the shipping methods you wish to offer.
We require you to use weight-based shipping in Shopify otherwise your orders will fail. Make sure that your Shopify store has the correct unit of weight setup. Go to your Shopify settings and scroll down to the 'standards and formats' section. Make sure that units are set to 'metric system' and that weight is set to 'Kilograms'.
Shipping method keywords
Once you have a plugin installed you can configure the required weight-based shipping. We require that each of your methods uses a keyword. When your customer places an order, the keyword is transferred with their order so we know which method to use and how much to charge you.
The keywords should be included as part of the title that you give to each of the weight-based shipping rules you create.
The keywords are as follows:
Domestic/UK shipping:
- UK Royal Mail 24 (Standard) Keyword: 24
- UK Royal Mail 48 (Standard) Keyword: 48
- UK Royal Mail 24 Tracked Keyword: 24 tracked or tracked 24
- UK Royal Mail 48 Tracked Keyword: 48 tracked or tracked 48
- UK Courier Keyword: courier
Rest of the world shipping:
- Europe Royal Mail standard Keyword: Europe
- Europe Royal Mail Tracked Keyword: tracked
- Rest of World Royal Mail standard Keyword: Rest of world
- Rest of World Royal Mail tracked Keyword: Rest of world tracked
Set up the zones and shipping rates
In Shopify go to Settings > Shipping and delivery > Manage.
Now follow the instructions in this video to set up each of the shipping methods you wish to offer. Remember that you only need to create the shipping methods you wish to offer your customers and that the prices you set are what you charge your customer. We will charge you based on the chosen method and the weight of the order.
When you first export a product to your Etsy store, it automatically creates a delivery profile in your Etsy shop based on the weight of the product.
In most cases, you don't need to make any changes to these settings, other than the prices you may wish to charge your customers.
For each product you add within the same weight band, they will be added to the same delivery profile. If you add a product with a different weight band, a separate delivery profile will be created for that band.
Shipping method keywords
The name of each delivery profile created contains a keyword. When your customer places an order, the keyword is transferred with their order so we know which method to use and how much to charge you.
It's important that you do not remove the keywords, otherwise, your customer's orders will not work.
The keywords are as follows:
Domestic/UK shipping:
- UK Royal Mail 24 (Standard) Keyword: 24
- UK Royal Mail 48 (Standard) Keyword: 48
- UK Royal Mail 24 Tracked Keyword: 24 tracked or tracked 24
- UK Royal Mail 48 Tracked Keyword: 48 tracked or tracked 48
- UK Courier Keyword: courier
Rest of the world shipping:
- Europe Royal Mail standard Keyword: Europe
- Europe Royal Mail Tracked Keyword: tracked
- Rest of World Royal Mail standard Keyword: Rest of world
- Rest of World Royal Mail tracked Keyword: Rest of world tracked
Editing or creating new delivery profiles
You can edit or create as many delivery profiles as you like, though products can only be assigned to one at a time. If you create your own delivery profiles please make sure the title of each matches the keyword list above - otherwise, you may be charged the wrong amount or your orders will not work at all. For more about editing delivery profiles please consult Etsy's help files.
Setting up a TikTok shipping template for weight-based shipping
TikTok currently allows only one shipping method with this integration. Therefore all items sold through the TikTok integration will be delivered with our Royal Mail Standard 48 service. You can charge whatever you like for shipping (even give it for free), but we will charge you the shipping rate relevant to the weight of your orders. Note that orders over 2kg in weight cannot be shipped at the Standard rate, so they will instead be shipped using Royal Mail Tracked 48.
You can see the current shipping rates here.
TikTok requires you to set up a weight based shipping template, without it you will not be able to list your products for sale. See below for an example of a shipping table that matches our Royal Mail 48 service.
In your TikTok seller centre goto > Shipping > Shipping Options
Here you need 'Shipped from Seller' to be selected.
Now go to Shipping > Shipping Template
Set your 'Shipping from' county to Shropshire (this is where we ship your orders from)
Now you can set-up your shipping template. You are required to include shipping up to 30kg weight. Remember that you can charge whatever you like here (even give it free), we will always charge you our advertised rate based on the weight of the order.
More detailed information about setting up shipping can be found in the TikTok Academy when you are logged into the TikTok seller centre.
We expect to dispatch orders within 3 to 6 business days of receiving them (business days are Monday to Friday excluding Bank Holidays). The final delivery time will then depend on the shipping service chosen and the customer's location.
Yes, we do, items will be shipped in plain bags/boxes without any GoCustom branding.
Most orders are shipped in high-quality paper packaging - the most sustainable way to delight your customers.
Yes, the delivery note will contain your brand information including your logo and your returns address. You must make sure that these are set up in the brand section of your account. There are several designs for you to choose from.
Go here to set up your packing slips
We offer several different shipping methods for both domestic and international delivery including Standard, Tracked and Courier.
Services include:
- Royal Mail 24® (Standard)
- Royal Mail 48® (Standard)
- Royal Mail Tracked 24®
- Royal Mail Tracked 48®
- DPD Courier
- Royal Mail International Standard
- Royal Mail International Tracked
Ultimately it is up to you which shipping methods you offer to your customers in your store. You choose what to charge your customers for shipping, but we will always charge you based on the weight and the selected shipping service for each order.
You must ensure that your shipping is set up as per our instructions so that the correct information is passed to us as part of your orders. These differ depending on your eCommerce platform - see the detailed guides for reference.
As standard shipping is to the UK. International shipping is available to hundreds of locations, you must ensure that you set up the required shipping matrix in your eCommerce platform to make the relevant options available to your customers.
International packages will include a customs declaration label. GoCustom Clothing is not responsible for any customs fees, your customers will be required to pay directly any customs charges that their order may incur upon its arrival at the destination country.
You can track the status of your order within your dropshipping account, this section is automatically updated.
How about tracking a shipment?
It will depend on the service chosen as to whether or not you can track the shipping. When an order is shipped we will send you an email with any available tracking information.
Note that Royal Mail is not a fully tracked service for UK deliveries, it simply provides a collection and delivery confirmation. For a fully tracked service in the UK, we advise offering our courier service. All international tracked services offer full tracking.
In the unlikely event that a parcel does not arrive with your customer, we advise the following:
For Royal Mail services your customer should wait up to 7 business days before contacting them to check the whereabouts of their package. If Royal Mail confirms that the item is declared lost, you can then contact us and we will start a claim. We will replace any items that are confirmed as lost.
For fully tracked services we will require a confirmation from the courier that the item is lost before we can offer a replacement.
We will not replace items until 10 business days* have passed (UK) or 30 days* (International).
*This may be extended during a period of Royal Mail strikes.
Replacement items that you request without the service provider confirming as lost will be charged.