How do I set up shipping?
When your customer places an order on your online store you must offer them 1 or more shipping methods. Offering your customers a choice of delivery methods and costs can lead to more sales conversions.
For us to know your customer's chosen shipping method and to charge you the correct rate, you will need to set up weight-based shipping that matches our shipping methods and rates.
You can see our current methods and rates here.
Shipping of orders differs based on weight, location, speed and if tracking is required. You only need to configure the options that you will offer your customers. For example, if you only wish to sell in the UK you could choose to only offer Royal Mail 48 standard. You also charge your customer whatever you wish, even offer free shipping - but we will always charge you the appropriate rate.
We calculate what we charge you based on the weight of the items in the order. On each product page, you will find an approximate garment weight. Depending on your chosen integration the weight should automatically be transferred when you export the products from our platform to your store. It's a good idea though to check that the weights are correctly identified in the backend of your store otherwise shipping could fail. Every garment has differing weights based on sizes and batches etc, so we have set a standardised average weight for each product.